Refund policy

Last updated: 18 October 2026

Cancelling an order

You can cancel an order for a full refund until it has been processed and shipped. Once it has shipped, it can no longer be cancelled, but you can return it as described below.

Returns

You can return physical products within 30 days of delivery. If you live in the EU, this includes your 14-day right of withdrawal.

  • Contact us first at info@trading-precision.com. We'll send you the return address. Please don't send products back without it, and don't send them to the manufacturer.
  • Return the item complete, in its original packaging, with proof of purchase.
  • If the item has been used or handled more than needed to check it, or comes back damaged, we may deduct the loss in value from the refund.

Return shipping costs

You pay the cost of sending the item back, unless we agree otherwise in writing. We don't charge a restocking fee.

Original shipping charges are not refunded, except where the law requires it (for example, for a withdrawal within 14 days in the EU, we refund the standard shipping cost you paid).

Refund process

Once we have received and checked your return, we email you whether your refund is approved. Approved refunds go back to your original payment method, within 14 days of approval.

Faulty or damaged items

If an item arrives damaged or stops working because of a fault, contact us with your order number and a photo or short description. We repair, replace or refund it. This doesn't affect your legal rights.

Digital products

The TP Control Panel for MetaTrader 5 bought on its own, and our e-books, are digital content delivered by download.

  • Before the download starts, you agree that delivery starts at once and that you lose your 14-day right of withdrawal. After that, digital products can't be refunded, exchanged or cancelled.
  • Until you download, you can cancel the order and get a full refund.
  • A digital product that doesn't work as described is handled like a faulty item (see above).

Software that comes with a keyboard

TP Keys, and the TP Control Panel when your keyboard order includes it as the free gift, come free with the keyboard. They aren't refunded separately. If you return the keyboard, your access to the free software ends with it.

If you removed the free TP Control Panel from your order, it isn't included. You can buy it on its own.

Non-refundable items

  • Digital products once the download has started (see above)
  • Gift cards

Undelivered, lost or stolen packages

We don't refund orders that couldn't be delivered because of an incorrect or incomplete address, or a refused or unclaimed package; return and reshipping costs in those cases are yours and may be deducted from a refund. Packages marked as delivered are not refunded or replaced if reported lost or stolen. Our Shipping Policy has the details.

Chargebacks and payment disputes

Please contact us first so we can solve the problem. If a dispute is opened, we may share the relevant order, tracking, delivery and email records with the payment provider.

Late or missing refunds

If you haven't received an approved refund, check your bank account first, then contact your card provider or bank, as processing times vary. If you still don't have it, write to us at info@trading-precision.com.