Shipping policy

Last updated: 11 November 2026

Processing times

Orders are usually processed within 48 hours after purchase, not counting weekends and public holidays. During holidays, promotions and peak season, processing and delivery can take longer than the estimates below.

Shipping rates

Standard shipping is free to every country we ship to. You’ll see the available shipping methods and delivery estimates at checkout. Priority shipping is available for an extra charge.

Where we ship

We currently ship to the following 39 countries:

North & South America: Brazil, Canada, Mexico, United States

Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia & Pacific: Australia, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand

Middle East & Africa: South Africa, United Arab Emirates

If your country isn’t listed, contact us at info@trading-precision.com and we’ll let you know whether we can deliver to you.

Delivery estimates

U.S. orders ship from our warehouse in Texas, USA.

  • United States: Standard 3–5 business days (free), Priority 1–3 business days ($4.99)
  • International: Standard 12–15 business days, Priority 8–12 business days

These are estimates. Delivery can take longer because of customs, the carrier, local postal services, weather or other things outside our control. Orders may sometimes arrive in more than one package.

Tracking

When your order ships, you get a shipping confirmation email with your tracking number. Carriers sometimes update tracking late or incorrectly; if your tracking hasn't moved for a while, contact us.

Shipping protection

You can add shipping protection in your cart for $5.99. It covers your order if it’s lost or damaged in transit.

If a protected order is lost, arrives damaged or stolen, contact us at info@trading-precision.com within 14 days of the delivery date (or of the last tracking update for a lost package). For damage, include photos of the item and the packaging. For theft, tell us when the package was marked as delivered; we may ask you to confirm it with the carrier. Once we’ve confirmed the claim, we’ll send a free replacement, or refund the order if a replacement isn’t available.

Shipping protection doesn’t cover packages sent to an incorrect address, refused or unclaimed packages, or packages delivered to a forwarding service. The fee isn’t refundable once the order has shipped.

Digital products and software

  • E-books and the TP Control Panel bought on its own are not shipped: their download links are in your order confirmation email.
  • The TP Control Panel that comes free with a keyboard unlocks when the keyboard ships. Its download link and your keyboard setup link are in the shipping confirmation email.
  • You can also download the TP Control Panel any time at trading-precision.com/apps/tp/download with your order number and email.
  • TP Hotkeys, our browser extension for TradingView, is free in the Chrome Web Store, so it doesn't wait for shipping. The TP Hotkeys guide links to it, and so does the shipping confirmation email.

Shipping address

Please check your shipping address at checkout: we ship to the address you enter and are not responsible for orders sent to an incorrect address. If your order hasn't been processed yet, contact us and we'll try to change it, but we can't guarantee that.

Customs, duties and taxes

International orders may be charged import duties, taxes and customs fees by the destination country. These are paid by you, and you are responsible for following your country's import rules.

Lost packages

If your package seems lost in transit, or hasn't arrived well after the delivery estimate, contact us and we'll investigate it with the carrier. If you added shipping protection, see Shipping protection above.

Failed delivery, refused and unclaimed packages

A package may be returned to us if it can't be delivered because of an incorrect or incomplete address, a refused delivery, or a package not collected from the pickup point within the carrier's holding period. In these cases you pay the return and reshipping costs, which may be deducted from any refund.

Orders marked as delivered

An order the carrier marks as delivered is fulfilled. If you added shipping protection, theft after delivery is covered (see Shipping protection). Without it, we are not responsible for theft or loss after delivery; such claims may need to go to the carrier. We may look at exceptions case by case.

Package forwarding services

If you use a package forwarding service, our responsibility ends when the package is delivered to the forwarding address you entered at checkout. We are not responsible for loss, damage or delays after that.

Contact

Questions about shipping? Write to us at info@trading-precision.com.